Responsible for customer satisfaction for the State products and services. Serves as the company’s local manager to the client and takes full responsibility for delivery of products and services.
Holds ultimate local project authority and responsibility. This includes management of costs, revenue, deliverables, ongoing reporting and risk. Works directly with company management in all departments.
Ensures that operational processes are in place, effective and designed to facilitate the company’s goal of delivering the products and services to the State effectively, profitably with the goals of quality and ultimate client satisfaction.
Staffs, recruits, motivates, trains, directs, leads and supervises delivery, clerical and support staff.
Manages the service order and change order process for the State, including collection of requirements, writing of functional requirements, and obtaining of engineering estimates from product managers or development staff.
Responsible for the overall management of company facilities and assets at the assigned location.
B.S. in business administration or equivalent educational background and related work experience.
Strong leadership and interpersonal written and verbal communications skills are necessary.
Education and experience in client handling skills are paramount.
Experience working with government agencies is highly desirable.
Understanding of web-based enterprise systems and mobile applications is necessary.